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BREAKING NEWS: Faneuil to expand
$1 million investment; 100 jobs to be created
Wednesday, January 23, 2013
Faneuil Inc. said today it will expand its presence at The Clocktower at Commonwealth Centre and create 100 jobs.
The company is expanding its partnership with the city of Martinsville and the Martinsville-Henry County Economic Development Corp., signified by the company’s investment of an additional $1 million in capital improvements and the creation of 100 jobs, it said today.
Faneuil’s business operations in Martinsville, which are based in The Clocktower, were established in April 2010 when the company announced the opening of a $2.4 million facility to serve as a virtual “Welcome Center” for customers of Dominion Virginia Power.
In Phase 2, which is expected to be completed in this month, Faneuil is investing an additional $1 million to renovate 12,800 square feet on the center’s fourth floor in collaboration with the Martinsville-based Lester Group to support new client programs in the transportation, utility and health care industries. The company also anticipates hiring an additional 100 employees to provide customer care for those new client programs.
“Building on the highly successful partnership we initially began three years ago with Dominion Virginia Power, we are pleased to be able to further expand our relationship with the City of Martinsville and the Martinsville-Henry County Economic Development Corp. to provide additional employment opportunities for qualified area residents,” said Faneuil President and CEO Anna M. Van Buren.
“Though Faneuil has a national footprint, its corporate offices are here in Virginia, so it’s especially exciting for us to be able to expand our presence right here in our home state,” she added.
The Martinsville “Welcome Center” was the first initiative of its kind in the utility industry, assisting customers with utility connections, disconnections and transfers; documenting reports of outages and other emergencies, escalating those notifications when necessary; and responding to inquiries regarding bills, payment plans, e-billing and others.
See Thursday's Martinsville Bulletin and this site for more on this story.