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Faneuil to add 100 jobs
Additional staff, $1M expansion at city center
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Above, Randall Swift, Faneuil call center manager, stands in the area being renovated for Faneuil’s expansion in the Commonwealth Centre. (Bulletin photos by Mike Wray)

Thursday, January 24, 2013

Faneuil Inc. has started hiring and training employees to fill the 100 jobs it is creating along with a $1 million expansion in Martinsville.

Randall Swift, call center manager at the operations in The Clocktower at Commonwealth Centre, said the hiring will continue for the next three to five months as the expansion proceeds.

Faneuil (pronounced FAN-yuhl) announced the expansion and new jobs Wednesday, stating in a release that this is Phase II of its local operations.

The company is investing an additional $1 million to renovate 12,800 square feet on the fourth floor of The Clocktower in collaboration with the Martinsville-based Lester Group. The project is expected to be completed this month, according to a release from the Martinsville-Henry County Economic Development Corp. (EDC).

That space will be used to support new client programs in the transportation, utility and health care industries, the release stated.

“Faneuil’s success in Martinsville is a great story,” said Mark Heath, president/CEO of the EDC. “The substantial investment from the Lester Group to renovate the former Tultex facility (into the Commonwealth Centre) was used to attract a new business from outside the community.”

The expansion “is another example of how investments of this type continue to make a difference, as local companies expand and grow their businesses in Martinsville-Henry County,” Heath said. “We are grateful to the Lester Group for their strong sense of community pride and support, and we appreciate Faneuil’s continued commitment and confidence in our area.”

Faneuil is on the fourth floor of the former textile plant, and it has retained some of the original beams and brick walls of the original plant.

The newly renovated space is as colorful as the existing office space. The large room with computer stations is decorated in blueberry blue. It is across an olive green-colored foyer from the existing office space that is decorated in apple green. A break room in the new space has orange tiles on the floor and light green chairs, and next to it is a room with blue floor tiles.

Faneuil’s operations in Martinsville were established in April 2010 when it announced the opening of a $2.4 million facility to serve as a virtual “welcome center” for customers of Dominion Virginia Power, one of the company’s clients.

The operation in Martinsville was the first initiative of its kind in the utility industry, the release stated. It helps customers with utility connections, disconnections and transfers; documents reports of outages and other emergencies; and responds to inquiries regarding bills, payment plans, e-billing and other work as needed, according to the release.

“The world class center incorporates state-of-the art technology to enhance customer satisfaction, with an emphasis on first call resolution,” according to the release.

Faneuil now has close to 250 full- and part-time employees, according to Swift and Dawn Hundley, human resources generalist with the company.

To apply for the new positions, applicants should go to and find the Martinsville location. All available jobs are listed there, Hundley said, adding that people also can inquire about jobs at the Virginia Employment Commission.

Faneuil opened a second customer care center on behalf of Dominion Virginia Power in South Boston less than a year after the Martinsville center opened. Combined, the two centers help 2.4 million customers and process more than 3 million transactions annually.

“Building on the highly successful partnership we initially began three years ago with Dominion Virginia Power, we are pleased to be able to further expand our relationship with” Martinsville and the Martinsville-Henry County Economic Development Corp. “to provide additional employment opportunities for qualified area residents,” said Anna M. Van Buren, president and CEO of Faneuil.

“Though Faneuil has a national footprint, its corporate offices are here in Virginia, so it’s especially exciting for us to be able to expand our presence right here in our home state,” she added.

Interim City Manager Leon Towarnicki said the company’s “decision to expand in the city of Martinsville and hire 100 employees reaffirms that we have a talented workforce and a highly responsive team of professionals” in Martinsville and the EDC.

“It is exciting to see continued investment in our community, particularly in existing buildings, and to see innovative and adaptive re-uses occurring,” Towarnicki said. “Slowly but surely, the combined efforts of both the public and private sectors are making a significant impact in moving our community forward.”

Faneuil offers technology-enabled in-person and automated service delivery. It provides business processing solutions for commercial and government entities, the release stated.

Using advanced applications and more than 3,300 service professionals, Faneuil delivers broad outsourcing support to several complex, highly regulated industries ranging from transportation, utilities, government services and health care to technology services, education and financial services, the release stated.

Headquartered in Hampton Roads, Faneuil is a wholly-owned subsidiary of Harland Clarke Holdings Corp. Inc., according to the release.


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